4.1 Representations that you make to us
By using DEFT you acknowledge that you:
a) are instructing us to make payments directly to the Macquarie bank account of your Biller
b) are contractually bound by this PDS, and
c) understand the fees and charges that may apply.
In addition, if you have elected to pay by an ongoing or recurring direct debit arrangement, you acknowledge that you:
d) are contractually bound by the DDSA set out in section 6, and
e) have entered into the DDSA with us of your own free will and have in no way been required to enter into this contract by any landlord, real estate agent or any other person with whom you may be contractually bound, either under a residential tenancy lease or any other contract.
4.2 How to make a payment
You can make payments through DEFT:
a) online via the DEFT website
b) by phone by calling 1300 301 090, or
c) by sending us a completed DEFT Offline Payer Form.
To be able to make payments from a bank account or to schedule future dated payments, you first need to register a profile in accordance with section 7 below.
4.3 Payment limits
The minimum and maximum amounts you can pay per transaction using DEFT are as follows:
| To Biller Code
|| Minimum Amount
| Minimum Amount
Australia Post - eftpos, Cheque
| Transaction Code
|| Minimum Amount
| Minimum Amount
Merchants, BPAY Billers and other financial institutions may impose other restrictions on transfers and transaction limits.
4.4 Refunds of the transaction amount
When we provide DEFT, we act as a payment facilitator and sit between the Payer (you) and the Biller (the organisation you are paying and also our banking client). As your Biller is the entity you are paying, you must contact your Biller directly for a refund or reversal of an authorised transaction. Macquarie may not have authority to reverse or refund authorised transactions.
4.5 Deleting or changing your payment and account details
a) You can:
i. delete or change a payment by logging on to the DEFT website and following the link to “Scheduled payments” or by sending us a signed DEFT Offline Payer Form, or
ii. change your bank account or Card details by logging on to the DEFT website and following the link to “My wallet”, or change your bank account details by sending us a signed DEFT Offline Payer Form.
b) In each case, the deletion or change will only take effect in relation to a scheduled payment where:
i. in the case of deletion or changes made via the DEFT website, the deletion or change is made at least 1 Business Day prior to the date of a scheduled payment, and
ii. in the case of deletion or changes made via a DEFT Offline Payer Form, the signed DEFT Offline Payer Form is received by us on or before at least 3 Business Days prior to the date of a scheduled payment.
c) Scheduled payments may still be processed, or processed from your previously advised bank account or Card (as the case may be), if the change is not made by the times specified in paragraph (b) above.
Please note: cancelling payments is your responsibility and not that of your Biller. For example, if you vacate your rental property and no longer require future payments, failure to cancel may result in ongoing payments, fees and charges.
4.6 Timing of payments and Payment cut-off times
a) Bank accounts
Payment requests made from your bank account:
i. before 5.00pm Sydney time on a Business Day will be sent to your financial institution for processing at 5.00pm Sydney time on the same day.
ii. after 5.00pm Sydney time on a Business Day or on a non-Business Day will be sent to your financial institution for processing at 5.00pm Sydney time the next Business Day.
Funds sent by your financial institution can take up to three (3) Business Days to clear and be received by your Biller from the time the payment request is received by your financial institution. It is your responsibility to ensure you have sufficient clear funds in your bank account.
For Card payments, the Business Day cut-off times are:
i. 9.30pm Sydney time for MasterCard and Visa, and
ii. 7.00pm Sydney time for American Express and Diners Club.
For eftpos payments over the counter at Australia Post, the cut-off time is the Business Day closing time of the relevant Australia Post outlet.
Payments will generally be received by your Biller within two (2) Business Days.
c) Locked Bag
Payments may be delayed due to postal services or returned if errors are found at presentment. Macquarie is not liable for any late payments or late fees associated with the Australia Post service.
If you are concerned about the timing of your payment we suggest using an alternate payment method.
4.7 Mistaken Payments
a) Even though the ‘mistaken internet payment’ regime of the ePayments Code may not apply to transactions performed on DEFT, we will aim to apply those provisions for relevant transactions where we can.
b) You should report a mistaken payment by calling 1800 672 162 as soon as possible after you become aware of it. Any delays may impact our ability to recover funds on your behalf. We will need to collect information from you that will allow us to investigate and determine whether a mistaken payment has occurred. We will give you a reference number or some other form of acknowledgement which you should retain as evidence of the date and time of your report.
c) If we are not satisfied that a mistaken payment has occurred, we will not take further action and you will be liable for any loss arising from the payment.
d) If we are satisfied that a mistaken payment has occurred then we will try to recover the funds in accordance with the timeframes and process contained in the ePayments Code, for relevant transactions and subject to any laws which may conflict (e.g. in some circumstances we may be prevented from recovering funds because the mistaken recipient’s account is a trust account regulated by State legislation).
4.8 Suspension of DEFT
We may suspend all or any part of DEFT without notice, if reasonably required in order to reduce or prevent fraud, if required by law or in order for emergency maintenance or repairs to be carried out. We will endeavour to give prior notice, where reasonably practicable, on the DEFT website for any planned or scheduled outages.