Welcome to DEFT

A quick, easy and secure way to make payments

Man smiling while reading tablet
Man smiling while reading tablet

Pay online

Make a one-off card payment

Pay by card or bank account with your DEFT profile
 

 

3. Pay

Store multiple payment methods securely in your DEFT wallet

DEFT app

How to pay

To get started, ask your biller for your DEFT reference number. You can usually find this:

  • For strata lot owners, on your levy notice.
  • For renters, in your tenancy agreement or with your rental payment instructions.
  • For other payments, on your invoice.

FAQ: What is my DEFT reference number?

Ways to pay

Check with your biller what options are available to you. Transaction fees may apply to some payment methods – these are set by your biller and are shown before you pay. 

Make a one-off debit or credit card payment

American Express, Mastercard and Visa cards accepted.

Transaction fees may apply.

Pay by card or bank account with your DEFT profile

Make one-off, future-dated or recurring payments. Or set up a direct debit arrangement for your biller to debit payments when due1.

Transaction fees may apply.
 

 

3. Pay

Store multiple payment methods securely in your DEFT wallet


BPAY®

Ask your biller for a BPAY® Biller Code. Use your DEFT reference number as the BPAY Customer Reference Number.

Make BPAY payments from your bank account or credit card via internet or telephone banking.


Australia Post

If you have a need to pay in person, ask your biller for a Post Billpay barcode.

Present your barcode at Australia Post to pay by eftpos or cheque.

 

3. Pay

Store multiple payment methods securely in your DEFT wallet

Top tips to keep you safe when using DEFT:

  • Look out for unusual requests from your biller, for example changes to accepted payment methods.
  • If your biller provides updated payment details by email, obtain verbal confirmation that the request is genuine before making any payments to the new details.
  • Always pay DEFT directly via one of the methods outlined above.
  • Never make payments to intermediaries who may offer you a discount on your bill.

 

Need help?

Check our FAQs and read the DEFT Payer Guide.

Finding a financial adviser

We strongly recommend having a financial adviser linked to your Wrap account.

They can help you manage your account and achieve your financial goals. If you already have an adviser, we encourage you to link them to your Wrap account.

EOFY cut-off dates and tasks

View all key tasks for June and their processing cut-offs.

Important notes

Add as a reminder

You can add a calendar reminder to help you keep track of the cut-off dates for EOFY related tasks.

Wherever possible, use digital methods to action requests or payments

  • Please use email to avoid any possible delays with postal delivery.

Submit paperwork as early as possible and ensure it’s completed correctly before emailing it to us

  • If you’re able to submit paperwork before the provided cut-off dates, there’ll be a higher chance that we can work with you to resolve any queries and/or confirm if any outstanding information is required before the final cut-off dates.

  • Please ensure that all forms and documents are fully completed and signed by the correct signatories to reduce the risk of any processing delays.

Remember

During the first two weeks of July, we’ll be calculating FY24/25 pension payments. If you have a Term Allocated Pension, you won’t be able to make changes to it during this time.

You should check straight after our recalculation that the new pension amount is in line with your expectations, so you can change it before your next payment if necessary.

Cut-off dates and tasks

Our last day of processing for the 2023/24 financial year will be Friday 28 June 2024. Pension recalculations will occur in the first two weeks of July.

Below are the cut-off dates for all EOFY tasks and requests.

The cut-off time on those dates is 5.00pm (Sydney time). We need to receive all necessary documents and information, including consents or approvals, before the cut-off. Any requests that are still incomplete by the cut-off will be processed on a best-efforts basis.

Date

What we need from you

Monday 3 June

Amend/create a recurring debit

Monday 3 June

Submit a re-contribution form

Tuesday 4 June to Friday 14 June

Pension applications

Friday 7 June

Amend a previous contribution

Friday 7 June

Final pension updates for FY23/24

Friday 14 June

Action a product switch

Friday 14 June

Transfers (in and out) for internal asset transfers, Equities and Managed Funds

Friday 14 June

Switches, transfers and closures for Separately Managed Accounts

Wednesday 19 June

Close an account

Friday 21 June

Deposits and contributions by cheque

Tuesday 25 June

Ad hoc direct debit requests

Tuesday 25 June

Deposits and contributions (EFT and BPAY)

Wednesday 26 June

Manual withdrawals

Wednesday 26 June

Contribution splitting

Thursday 27 June

Deduction notices

Wrap tasks

Month Tasks where action may be required Who it affects
June

Wrap pension indexation

After the mid-June pension run, you have until Friday 28 June to update your pension settings before the July 2024 pension recalculation.

Pension clients
July

Wrap pension recalculations

Also known as ‘the pension freeze’, in the first two weeks of July we recalculate pensions for the new financial year. You won't be able to make changes to your pension or withdraw money from your pension account during this time.

Pension clients

EOFY tips

Tips

How can I avoid processing delays for EOFY?

Check your available cash

  • Before submitting a withdrawal or rollover request, check your available cash to avoid any processing delays.

Ensure sufficient cash is available in your pension account

  • This is to make sure pension payments can be made in June to satisfy any minimum pension requirements for FY23/24.

Check your direct deposit facility

  • To ensure we can receive and process contributions that are paid by funds transfer, please check your direct deposit facility. If you intend to make a contribution via EFT to your super account, it’s important the direct deposit facility is set up with the correct contribution type. You can change the contribution type by calling us on 1800 893 141, 8am to 7pm (Sydney time) Monday to Friday.

If you have an investment account, ensure your account is ready for tax reporting

  • Please check you’ve supplied correct cost base information where assets are being transferred in via in-specie transfer, to ensure your account is ready for tax reporting. Incorrect or incomplete cost base information can impact the accuracy of reporting. Check you can supply all relevant cost base information for assets transferred into your Wrap account.

Submit paperwork as early as possible

  • If you’re able to submit paperwork before the provided cut-off dates, there’ll be a higher chance that we can work with you to resolve any queries and/or confirm if any outstanding information is required before the final cut-off dates.

Check that you’ve completed paperwork correctly

  • Please ensure that all forms and documents are fully completed and signed by the correct signatories to reduce the risk of any processing delays.

Transition to digital payments only

Between January 2024 and November 2024, we’ll be phasing out our cash and cheque services across all our products, including pension and super accounts.

Additional contributions

If you have clients with a Wrap superannuation account who are considering making additional personal contributions, you may find this article helpful.

Speak to the team

1800 672 162

For billers

If you’re a business and want to accept payments via DEFT, visit our Payment solutions page.

Additional information

Only for billers who offer ‘Biller-Initiated Direct Debit’ (BIDD)

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