Changes to payments via DEFT

From Friday 1 March 2024, we’ll no longer be accepting phone payments via the automated DEFT phone payments service.

From Friday 1 November 2024, we’ll no longer be accepting mail-in cheques sent to DEFT PO boxes.

As a digital bank we’re committed to transitioning to completely digital payments.

We’ve also seen the demand for phone and mail-in cheque payments decrease significantly in recent years, so we’re streamlining our payment options and will no longer be accepting these payments through DEFT.

For customers who prefer paying over the phone, you may be able to make DEFT payments via BPAY^® using your bank’s phone banking service.

For customers who prefer paying by cheque, you’ll still be able to pay by cheque in person at Australia Post if your biller has provided a DEFT barcode or rent card. Australia Post is unable to accept payments with only a DEFT reference number.

We also offer other payment methods that can be completed online.

To find out what options your biller has made available for you, please refer to your DEFT payment invoice. Once you’ve selected a payment method, instructions on how to pay your bill can be found in these FAQs.

Note:

® Registered to BPAY Pty Ltd ABN 69 079 137 518.

Depending on what your biller offers, payment options include:

• BPAY – pay from your transaction account or credit card via internet or phone banking
• DEFT.com.au – make one-off or recurring payments using a credit or debit card or bank account online¹
• Australia Post – pay in-store at Australia Post via eftpos or cheque²

To avoid late fees, please read our FAQs guide to find out how long it takes for a payment to clear using different payment methods.

Note:

¹Depending on the fees set by your biller, a surcharge for card and/or direct debit payments may apply.

²You’ll need a barcode or DEFT rent card provided by your biller to pay at Australia Post. You can’t pay with a DEFT reference number alone.

To make a payment online, simply go to www.deft.com.au

1. Select ‘Pay without a login’ on the DEFT homepage.
2. Enter the DEFT reference number given to you by your biller.
3. Enter your card details.
4. Enter the payment amount.
5. If you’d like to send a copy of the payment receipt by email, enter the email address of the recipient (optional)
6. Select ‘I’m not a robot’ and follow the prompts (this is a security feature).
7. Select ‘Next’.
8. Review the details of your payment. Select ‘Edit’ to make any changes, or if all details are correct, select ‘Pay now’.
9. It’s important to not click back or interrupt the screen while the payment processes.
10. If the payment was successful, you’ll be presented with a copy of the payment receipt. If the payment was unsuccessful, a message will appear on your screen.

To avoid late fees, please read our FAQs guide to find out how long it takes for a payment to clear using different payment methods.

*Note: Depending on the fees set by your biller, a surcharge for card and/or direct debit payments may apply.

For customers who prefer paying in person at Australia Post outlets, payment can be made by eftpos or cheque. You’ll need a DEFT barcode or rent card provided by your biller. Australia Post is unable to accept payments with only a DEFT reference number.

To avoid late fees, please read our FAQs guide to find out how long it takes for a payment to clear using different payment methods.

If you need help making payments, you can contact your biller or you can call us on 
1800 672 162 (overseas +61 2 8245 4499) Monday to Friday, 8.30am - 5.00pm (Sydney time).

To help make the switch and avoid late fees, please see the table below which outlines payment timeframes which will help you determine when you should schedule your next payment:

Note:

Please note the biller may charge fees that vary by payment method.