From early next year (no earlier than March 2022), we’re making changes to cash payments via DEFT. This means we’ll no longer be accepting cash payments via DEFT at Australia Post outlets.
Changes to cash payments via DEFT
We're making some important changes to our DEFT offering.
Important changes
We're streamlining our DEFT payment options.
From early next year (no earlier than March 2022), we won’t be accepting cash payments via DEFT at Australia Post outlets.
From early 2022
We’ve seen cash payments via DEFT reduce in recent years, and it’s never been easier to do business and make payments online.
With 97% of payments being made online today*, we’re making this change to simplify our DEFT offering.
Payers who wish to pay their DEFT bill payments at Australia Post can still do so by eftpos or cheque.
We’re here to support you and your business to start working through this change with your impacted payers.
Frequently Asked Questions
What's happening and when?
Do these changes affect me?
These changes will only impact you if you pay your rent, strata levies, insurance premiums or other DEFT bills via cash at Australia Post.
What alternate payment options are there?
The payment methods available are determined by your DEFT reference number (DRN) and depend on what your biller accepts.
Credit, debit card or bank account
Via DEFT Online and DEFT Phonepay
To make a payment online, simply go to www.deft.com.au and click on 'pay without a log in’, enter your DRN, complete all the details and click “next” to proceed with the payment.
You may also like to create a DEFT payer wallet to register your DRN and set up recurring payments. View instructions on how to set this up.
If you don’t have access to the internet and would prefer to make a payment via DEFT Phonepay, please call 1300 30 10 90 and follow the prompts.
To pay with a credit card there is no need to register before making payments. A surcharge for card payments does apply.
BPAY®
Via your financial institution
Payments from your cheque or savings account can be made via BPAY. BPAY payments are made through your financial institution’s phone or internet banking service. The biller code and reference number for your BPAY payment can be found on your payment advice.
In person
Simply present your eftpos card or cheque together with your DEFT Australia Post card or the remittance slip at the bottom of your payment invoice.
By mail
Simply make out a cheque and write your DEFT reference number on the back. Mail it with the remittance advice at the bottom of your payment notice to the address indicated on your notice.
How can you continue to pay at Australia Post?
Customers can continue to visit Australia Post outlets to make DEFT payments via eftpos or cheque.
For billers
We have a range of tools and resources available to help you manage this change with your clients. Please reach out to your Relationship Manager for more information.
Need help?
We're here to answer any questions.
Contact
For any further queries, please get in touch with your Relationship Manager.