From Friday 29 April 2022, we’re making changes to cash payments via DEFT. This means we’ll no longer be accepting cash payments via DEFT at Australia Post outlets.
We're streamlining our DEFT payment options.
From Friday 29 April 2022, we’ll no longer be accepting cash payments via DEFT at Australia Post outlets.
We’ve seen cash payments via DEFT reduce in recent years, and it’s never been easier to do business and make payments online.
With 97% of payments being made online today*, we’re making this change to simplify our DEFT offering. Payers who wish to pay their DEFT bill payments at Australia Post can still do so by eftpos or cheque.We’re here to support you and your business to start working through this change with your impacted payers.
From Friday 29 April 2022, we’re making changes to cash payments via DEFT. This means we’ll no longer be accepting cash payments via DEFT at Australia Post outlets.
With cash payments falling dramatically in recent years, we’re streamlining our payment options and will no longer be accepting cash payments through DEFT.
For customers who prefer paying in person at Australia Post outlets, we’re retaining the ability to pay in person by eftpos or cheque. We also offer other payment methods that can be completed online or over the phone.
To find out what options your biller has made available for you, please refer to your DEFT payment invoice. Once you have selected a payment method, instructions on how to pay your bill can be found in these FAQs.
For customers who prefer paying in person at Australia Post outlets, payment can be made by eftpos or cheque.
We also offer other payment methods that can be completed online or over the phone. To find out what options your biller has made available for you, please refer to your DEFT invoice.
Depending on what your biller offers, payment options include:
For a step-by-step guide, see the DEFT guide for payers.
To avoid late fees, please read the last question in our FAQs guide to find out how long it takes for a payment to clear, using different payment methods.
*Note: A surcharge for credit card and debit card payments applies.
® Registered to BPAY Pty Ltd ABN 69 079 137 518.
To make a payment online, simply go to www.deft.com.au
For a comprehensive step-by-step guide, see the DEFT guide for payers.
To avoid late fees, please read the last question in our FAQs guide to find out how long it takes for a payment to clear, using different payment methods.
*Note: A surcharge for credit card and debit card payments applies.Without a phone security code, you can make payments only by card.
For a step-by-step guide, see the DEFT guide for payers.
With a phone security code, you can pay by card or by bank account if your biller supports both options.
For a comprehensive guide, see ‘Set up your phone security code’ in our step-by-step DEFT guide for payers.
To avoid late fees, please read the last question in our FAQs guide to find out how long it takes for a payment to clear, using different payment methods.
*Note: A surcharge for credit card and debit card payments applies.
For customers who prefer paying in person at Australia Post outlets, payment can be made by eftpos or cheque.
To avoid late fees, please read the last question in our FAQs guide to find out how long it takes for a payment to clear, using different payment methods.
*Note: A surcharge for debit card payments applies.If you need help making payments, you can contact your biller or you can call us on 1800 672 162 (overseas +61 2 8245 4499) Monday to Friday, 8.30am - 5.00pm (Sydney time).
To help make the switch and avoid late fees, learn more about the recommended time for payments to clear and determine when you should schedule your next payment:
Payment method |
Cut off time (SYD) Business Days |
Business days to clear |
Fees and charges to payer |
BPAY |
Dependent on your bank. |
BPAY processing depends on your bank. Most major banks will settle within one to five business days. |
No fee |
Credit card |
MasterCard and Visa 9:30pm (Sydney time)
|
Payments by Credit Cards are generally received within two business days, but funds are drawn on the day. |
Visa – 1.5% surcharge per transaction MasterCard – 1.2% surcharge per transaction |
Debit card |
MasterCard and Visa 9:30pm (Sydney time)
American Express and Diners Club 7:00pm (Sydney time)
|
Payments by Debit Cards are generally received within two business days, but funds are drawn on the day. |
Visa and MasterCard surcharge – 0.4% |
Bank account |
Payments from your bank account 5:00pm (Sydney time)
|
Payments by Direct Debit are cleared three business days from when the request was submitted. |
Fee: $0 – $0.85 dependent on your biller. |
Cheque |
Dependent on your Australia post outlet opening hours. |
Payments by cheque are normally cleared three to five business days from when they are presented. This may differ for areas outside of metropolitan areas. |
Postage fee applies |
We're here to answer any questions you have about DEFT payments.
Overseas +61 2 8245 4499
For any further queries, please get in touch with your Relationship Manager.
We have a range of tools and resources available to help you manage this change with your clients.
There are a range of alternative payment options available to your payers including:
You may choose to offer some or all of these options.
Sometimes, we may have to refer questions about payment options or information regarding your payment advice from your payers back to you.
We’re working closely with your software provider to make changes to your payment template (levy notice or invoice) to remove the reference to cash as a payment option.
For any other information, please contact your relationship manager or call 1800 672 162