Changes to cash payments via DEFT

We're making some important changes to our DEFT offering. 

A photo of smiling man standing against house. Male is standing with arms crossed. He is wearing shirt.
A photo of smiling man standing against house. Male is standing with arms crossed. He is wearing shirt.

Important changes

We're streamlining our DEFT payment options.

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From early next year (no earlier than March 2022), we won’t be accepting cash payments via DEFT at Australia Post outlets.

From early 2022

We’ve seen cash payments via DEFT reduce in recent years, and it’s never been easier to do business and make payments online.

With 97% of payments being made online today*, we’re making this change to simplify our DEFT offering.

Payers who wish to pay their DEFT bill payments at Australia Post can still do so by EFTPOS or cheque.

We’re here to support you and your business to start working through this change with your impacted payers.

What's happening and when?

From early next year (no earlier than March 2022), we’re making changes to cash payments via DEFT. This means we’ll no longer be accepting cash payments via DEFT at Australia Post outlets.

Do these changes affect me?

These changes will only impact you if you pay your rent, strata levies, insurance premiums or other DEFT bills via cash at Australia Post.

What alternate payment options are there?

The payment methods available are determined by your DEFT reference number (DRN) and depend on what your biller accepts.

Credit, debit card or bank account

BPAY®

In person

By mail

Credit, debit card or bank account

Via DEFT Online and DEFT Phonepay

To make a payment online, simply go to www.deft.com.au and click on 'pay without a log in’, enter your DRN, complete all the details and click “next” to proceed with the payment.

You may also like to create a DEFT payer wallet to register your DRN and set up recurring payments. View instructions on how to set this up.

If you don’t have access to the internet and would prefer to make a payment via DEFT Phonepay, please call 1300 30 10 90 and follow the prompts.

To pay with a credit card there is no need to register before making payments. A surcharge for card payments does apply. 

BPAY®

Via your financial institution

Payments from your cheque or savings account can be made via BPAY. BPAY payments are made through your financial institution’s phone or internet banking service. The biller code and reference number for your BPAY payment can be found on your payment advice.

In person

Simply present your cheque, or EFTPOS card together with your Australia Post card or the remittance advice at the bottom of your payment advice.

By mail

Simply make out a cheque and write your DEFT reference number on the back. Mail it with the remittance advice at the bottom of your payment notice to the address indicated on your notice.

How can you continue to pay at Australia Post?

Customers can continue to visit Australia Post outlets to make DEFT payments via EFTPOS or cheque.

Need help?

We're here to answer any questions.

Phone

Monday to Friday 8am - 6pm (Sydney time)

1800 620 673

Contact

For any further queries, please get in touch with your Relationship Manager.

Additional information

*97% of DEFT payments for the 4 months to July 2021 have been made using BPAY®, card payments online or over telephone, or via direct debit. BPAY is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.