Changes to cash payments via DEFT

From Friday 29 April 2022, we’re making changes to cash payments via DEFT. This means we’ll no longer be accepting cash payments via DEFT at Australia Post outlets.

With cash payments falling dramatically in recent years, we’re streamlining our payment options and will no longer be accepting cash payments through DEFT.

For customers who prefer paying in person at Australia Post outlets, we’re retaining the ability to pay in person by eftpos or cheque. We also offer other payment methods that can be completed online or over the phone.

To find out what options your biller has made available for you, please refer to your DEFT payment invoice. Once you have selected a payment method, instructions on how to pay your bill can be found in these FAQs.

For customers who prefer paying in person at Australia Post outlets, payment can be made by eftpos or cheque.

We also offer other payment methods that can be completed online or over the phone. To find out what options your biller has made available for you, please refer to your DEFT invoice.

Depending on what your biller offers, payment options include:

• DEFT Online – pay with a credit or debit card or bank account* online
• DEFT Payer Wallet – set up a recurring payment paying with a credit or debit card or bank account*
• BPAY
• DEFT Phonepay – pay with a credit or debit card or bank account* over the phone
• By mailing a Cheque via the DEFT Locked Bag service

For a step-by-step guide, see the DEFT guide for payers.

To avoid late fees, please read the last question in our FAQs guide to find out how long it takes for a payment to clear, using different payment methods.

*Note: A surcharge for credit card and debit card payments applies.
® Registered to BPAY Pty Ltd ABN 69 079 137 518.

To make a payment online, simply go to www.deft.com.au

1. Select ‘Pay without a login’ on the DEFT homepage.
2. Enter the DEFT reference number given to you by your biller.
3. Enter your card details.
4. Enter the payment amount.
5.  If you would like to send a copy of the payment receipt by email, enter the email address of the recipient (optional)
6. Select ‘I’m not a robot’ and follow the prompts (this is a security feature).
7. Select ‘Next’.
8. Review the details of your payment. Select ‘Edit’ to make any changes, or if all details are correct, select ‘Pay now’.
9. It is important to not click back or interrupt the screen while the payment processes.
10. If the payment was successful, you will be presented with a copy of the payment receipt. If the payment was unsuccessful, a message will appear on your screen.

For a comprehensive step-by-step guide, see the DEFT guide for payers.

To avoid late fees, please read the last question in our FAQs guide to find out how long it takes for a payment to clear, using different payment methods.

Without a phone security code

Without a phone security code, you can make payments only by card.

For a step-by-step guide, see the DEFT guide for payers.

1. Call 1800 672 162 (or from overseas,  +61 2 8245 4499) at any time. Note: If you’re calling after our cut-off times or on the weekend or a national public holiday, the payment will be processed on the next business day.
2. Select 1 to make a payment over the phone.
3. Enter your DEFT reference number, followed by the # key
4. If the DEFT reference number is valid, you’ll be given a list of options. Select 1 to make a one-off card payment.
5. Follow the prompts to complete your payment. The details will be read back to you before you confirm the payment.
6. Once you’ve confirmed, we'll submit your payment and let you know the receipt number if your payment is successful.

With a phone security code

With a phone security code, you can pay by card or by bank account if your biller supports both options.

For a comprehensive guide, see ‘Set up your phone security code’ in our step-by-step DEFT guide for payers.

To avoid late fees, please read the last question in our FAQs guide to find out how long it takes for a payment to clear, using different payment methods.

For customers who prefer paying in person at Australia Post outlets, payment can be made by eftpos or cheque.

To avoid late fees, please read the last question in our FAQs guide to find out how long it takes for a payment to clear, using different payment methods.

If you need help making payments, you can contact your biller or you can call us on 1800 672 162 (overseas +61 2 8245 4499) Monday to Friday, 8.30am - 5.00pm (Sydney time).

To help make the switch and avoid late fees, learn more about the recommended time for payments to clear and determine when you should schedule your next payment: