Important information

 

DEFT is owned and operated by Macquarie Bank and has been operating since 1995. DEFT processes millions of payments each year, giving thousands of bill payers like you, the freedom, flexibility, security and convenience of paying bills online.

Supported technology

The DEFT website and payer portal is designed to run on a broad range of browsers and operating systems, and on a range of popular devices including most smartphones, tablets and computers.

Optimum browsers:

  • Firefox 23 or greater
  • Chrome 24 or greater
  • Safari 8 or greater
  • Internet Explorer 10 or greater
  • Edge 20 or greater 

You can use the links below to download the following browsers.

Optimum mobile operating systems:

  • iOS 5.x or greater
  • Android 4.4 or greater (i.e. KitKat 4.4+, Lollipop 5.0+ and marshmallow 6.0+)

Note that the following devices are specifically not supported:

  • Windows mobile
  • Blackberry

Device, operating system and browser combinations can be quite diverse and we may not be able to check our site works on some of the more unique combinations, so if you find an issue with your particular set up, please let us know and we can investigate.

Private browsing: 

If you usually use private browsing, note that you will need to turn off private browsing in order to log in to DEFT. 

Accessibility

The DEFT website and payer portal is designed to conform to a Conformance Level of Double-A, with all Priority 1 and 2 checkpoints satisfied, as per the Web Content Accessibility Guidelines 1.0

The site has been designed with accessibility in mind and we want it to be easy for everyone to use. So please contact us if you have any difficulties using this site or if you have any further questions or comments.

Security

All information displayed on the DEFT website is protected by 256-bit encryption running on a Secure Socket Layer (SSL). You can confirm your session is encrypted by the appearance of a locked padlock symbol at the foot of your browser.

How to protect yourself

It is important to secure your computer properly to prevent putting yourself and possibly your family and friends at risk. There are simple measures you can take to protect your computer and your personal information.

  • A strong password – A good password should be at least eight characters and contain a mix of letters, numbers and symbols in upper and lower case. Avoid using your name, username or something easily identifiable. Remember to use different passwords for logging into different sites and change your passwords regularly. If you believe your password may have been compromised contact us and change it as soon as possible.
  • Auto-fill – Most browsers have a native autofill feature. This is not disabled on the DEFT site, but when using this feature for credit card details, please follow the security guidelines of your browser to keep your details safe.
  • Operating system – Regularly check your operating system is up-to-date. (You can do this by ensuring "auto updates" are enabled.) This will help protect you against online security threats such as malware.
  • Anti-virus software – Up-to-date anti-virus software is key in helping prevent online threats and protecting your details while performing online banking
  • Web browser – An up-to-date web browser will help protect you against security threats such as malware. The latest browser version can be downloaded from your browser providers' website.
  • Anti-spyware – Spyware is a form of online snooping. You can help prevent spyware by using up-to-date anti-spyware software
  • Wireless connection – If you are using a home wireless network, make sure this has been set up securely. If you are using a third party network, ensure you only use a trusted and secure wireless network connection.

See more information on Security threats and how to protect yourself

Privacy

Please see the DEFT privacy policy